Course Catalog and Schedule

Course and Training Information

The Office of Human Resource’s Organizational Development Department and the Clinical Programs Education Department are teaming up to offer comprehensive employee development opportunities in 2014. These departments are dedicated to providing all UAMS employees professional development opportunities to acquire the skills, abilities, and competencies to enhance professional practice throughout our institution. Professional development enables all of us to perform more effectively in our current and future positions, increases employee engagement, and allows UAMS to achieve its goal of creating comfort, hope, and healing with our patients, families, and each other.

2014 Training Catalog

The following items are a list of our trainings along with their descriptions. If you need information for current room and time schedules, or to register for a course please refer to  Training Tracker. Click on this link to OD 2014 Course Catalog PDF  for a printable copy of the 2014 Course Catalog. Should you encounter a problem while using Training Tracker please contact . Locations located off campus who wish to participate and obtain information via IVN please go to If you wish to obtain information regarding room locations for off campus IVN events please contact Ms. Sharniece Hughes at For employees located on the ACH campus, all sessions will be broadcast via IVN.  Please contact Kinsey Carr ( for room information.


New!!!  OD: Barnga – An Intercultural Experience

Offered: Monthly; Duration: 2 Hours;  Audience: General

Interested in learning about different cultures? Like an opportunity to participate in a cross-cultural activity? Wondering if you can become more aware of cultural differences and behaviors? Come explore all this and more as we create an experience for you to discover different aspects of intercultural awareness, cross-cultural socialization, challenges in dealing with different patient audiences and diversity management. This will be a lecture-free training session and 100% participation. This course is offered in collaboration with the Campus Diversity Manager.

 New!!! OD: Behavioral Interviewing

Offered: Monthly; Duration: 2 Hours; Audience: Managers

This training will guide you through the process of how to structure behavioral interviews including which questions are appropriate and not appropriate to ask and how to elicit meaningful responses. You will also learn how to communicate expectations of the job position during the interview and gain an understanding that the interview process is a time to market the organization to everyone your interviewing.

New!!! OD: Change Management

Offered: Quarterly; Duration: 2 Hours; Audience: General

The immortal words of Bob Dylan, “The times they are a changin’” and Buffalo Springfield, “There’s something happening here, what it is ain’t exactly clear…” certainly apply to UAMS. Change is one of the most important issues facing organizations today. Successful groups view change as inevitable; their emerging leaders embrace and master changes effectively. This course provides the skills, strategies and knowledge to adapt, create and implement change, and help move employees toward a new and positive direction.

OD: Communication in the Workplace

Offered: Quarterly; Duration: 4 Hours; Audience: Everyone

Everyone will agree that effective communication is essential to successful teams. However most of us do not spend a lot of time thinking about and improving our own communication skills. Building effective communication skills allows us to achieve a greater understanding and meaning between each other and builds a climate of trust, openness, and support.  In this workshop, participants will learn the concepts of effective interpersonal communication and develop necessary skills to communicate successfully in the workplace. Discussions will focus on understanding the nature of communication, common communication issues, and developing communication skills including empathy, perspective-taking & non-verbal behavior.

OD: Conducting Performance Evaluations that Count

Offered: Monthly; Duration: 2 Hours; Audience: Leaders

Performance appraisals are a valuable tool for providing feedback, discussing and clarifying performance and behavioral expectations, celebrating successes, and planning for ongoing development. This workshop provides a roadmap for creating a performance appraisal cycle that counts and increases effective performance. We will discuss the process of effective performance management including performance planning, ongoing feedback, employee input, the UAMS rating systems, face-to-face review sessions, and effective performance communication. This is a mandatory training for all new UAMS leaders and is a prerequisite to the technical training, Online Performance Management – Technical Skills.

OD: Conflict Resolution

Offered: Quarterly; Duration: 4 Hours; Audience: General

In today’s workplace, conflict can be especially disruptive to the productivity, satisfaction, and safety of employees and to the overall effectiveness of the organization. In this class, you will identify conflict, your preferred conflict style, and tips for managing conflict in difficult situations. Participants will acquire skills and resources necessary to manage conflicts constructively.

New!!! OD: Creating Multimedia Presentations-PowerPoint

Offered: Monthly; Duration; 2 Hours; Audience: General

Would you like to add creative and interesting media to your PowerPoint Presentations? This class will teach you the principles behind multimedia design and the proper techniques for adding media to your presentations. You will learn how to add audio and narration, video, and images. In addition, you will learn how to create video segments from your multimedia presentations

New!!! OD: Creating Presentations w/ Prezi

Offered: Monthly; Duration: 2 Hours; Audience: General

Have you ever looked at your standard PowerPoint presentations and said to yourself “Gee, I wish I could make these boring old slides more interactive”? Prezi is a presentation software and storytelling tool that enables users to present their ideas on a “virtual canvas”, which enables users to create presentations that are more interactive, fluid, and responsive

New!!! OD: Creating Presentations with Prezi-Advanced

Offered: On Demand; Duration: 2 hours; Audience: General

 This class is a continuation of the original Creating Presentations with Prezi class. In this class students will continue to work on their Prezi and also learn how to upload images, add audio from a file, and insert a video either from a saved file or via a link. Students will also learn to edit the font, text and background color of their Prezi presentations. Offered on demand only. Creating Presentation w/ Prezi is a prerequisite for this course.

OD: Developing Others

Offered: Quarterly; Duration: 3 Hours; Audience: Managers

Critical to employee retention and satisfaction and overall organizational success is its ability to develop employees as future leaders of the organization. This session will include topics such as planning for optimum performance, ongoing evaluation and feedback, coaching for professional development and disciplinary actions.

New!!! OD: Developing Team Standards

Offered: On Demand; Duration: 1 hour; Audience: Teams

High performing teams agree on certain standards that become non-negotiables in their efforts to reach successful outcomes.  This training facilitates a step-by-step process for developing team standards, identifying communication patterns that support the standards, and discuss accountability plans

New!!! OD: Discover the Possibilities – Introduction to Online Learning Interactivity

Offered: Monthly; Duration: 1.5 hours; Audience: General

Does narration over PowerPoint slides spark your curiosity about a topic you are trying to learn? How can you acquire the skills you need to learn from online modules if they don’t speak to you as a learner? Come explore the possibilities of interactive, dynamic, learner-centered online teaching/training. This is an introductory course appropriate for those participating in and/or designing online courses. Come ready to discover your creativity – we won’t focus on specific authoring tools.

New!!! OD: Emotional & Social Intelligence

Offered: Quarterly; Duration: 4 Hours; Audience: General

Toby Keith, country singer, sings, “I wanna talk about me, wanna talk about I, wanna talk about number one…” Explore your own self-awareness, self-management, social awareness, and relationship management as it relates to your work. Would you like to recognize your emotions, determine what they tell you, and realize how they affect you and the people around you before you find yourself in a situation that you are unprepared for? Recognizing and improving the connection between emotions and actions is crucial to business and personal success. Come develop and enhance the emotional, social, and relationship skills that positively impact your work; increase effective leadership skills; and build more productive relationships – and in doing so, tap into a whole new level of achievement in your career.

Employee Performance Evaluation Training

Offered: Monthly; Duration: 1 Hour; Audience: Employees

This training will provide employees with instructions on how to use the new Online Performance Evaluation system to complete their self-evaluation. This system will promote two-way communication between the employee and manager, foster positive change and increase momentum toward achieving individual and organizational goals.

OD: Generational Diversity and Inclusion

Offered: Quarterly; Duration: 2 Hours; Audience: Everyone

Our UAMS family currently consists of four divergent generations and – wait for it – number five is on the way! With five generations working together to accomplish our goals, leveraging generational diversity to improve team performance is increasingly challenging. Generational diversity also creates opportunities for innovation, increased productivity, and high performing teams. This workshop examines the five generations, how each is identified and defined, strengths and limitations in each generation, how each generation views change, authority, and work/ life balance, and increases awareness of communication styles for each generation.

New!!! OD: Build a Better Mouse Trap – An Introduction to Performance Excellence at UAMS

Offered: Monthly (Tentative); Duration: 3.5 Hours; Audience: General

Performance Excellence, an institution-encompassing effort to examine work processes for improvement in efficiency and reducing waste is starting — and employees on the frontlines will be enlisted to help lead the way. It applies business process improvement strategies from the Lean Six Sigma philosophies for reduced waste in effort and resources. Come receive an introduction and practice tools such as 5S, WORMPIIT.

HR Law

Offered: Quarterly; Duration: 3 Hours; Audience: Managers (Required)

Managing people effectively includes understanding how a wide variety of laws affect you, the organization, and employees who work for you. This class is designed to help managers understand the legal responsibilities that come with being in a position of leadership. Some of the topics covered are: individual liability, discrimination, Title VII of the Civil Rights Act, protected groups, harassment, ADA, FMLA, retaliation, hiring, termination, bullying, and proper disciplinary action.  This is a required training on employment law/legal literacy for all UAMS leadership (i.e. employees who have direct reports or are in a supervisory position). This “in class” session is intended for new leaders or leaders who did not attend this session in 2013. Note: This training is MANDATORY for managers!

HR Roundtables/HR Informational Series

Offered: Monthly; Duration: 1 Hour; Audience: Managers

Each month, the UAMS Office of Human Resources conducts an informational series for managers and HR professionals titled, HR Roundtable for Managers. These sessions cover information relevant to and requested by HR managers across UAMS. The topics for the 2013 sessions include Behavioral Interviewing, Coaching & Progressive Discipline, Hiring & Compensation, FMLA, Performance Evaluations, among others. Remote sites are welcome to join the discussion via interactive video. Click here for a link to our Roundtables Calendar of Events

New!!! OD: HTML: Coding for Beginners

Offered: Quarterly; Duration: 2 Hours; Audience: General

What is HTML? Hypertext Markup Language is the main markup language for creating web pages and other information that can be displayed in a web browser. HTML enables you to code information into a text editor and create websites and webpages from scratch. This class will introduce beginners to HTML and the use of HTML code to produce websites.

New!!! OD: Ice Cream is Hot and Meat is Cold – Cultural Competence

Offered: Quarterly; Duration: 2 Hours; Audience: General w/ a patient perspective

Intercultural communication – what does that mean? You’ve heard of “island time” or “corporate time” but have you heard of “the vote of thanks” or a “sevusevu”? How does culture play a part in the workplace – especially, in terms of patient care? Interested in discovering how those differences and behaviors influence your actions and reactions to situations? This introductory course explores different cultural contexts and expectations.

New!!! OD: Intro to Project Management

Offered: Quarterly; Duration: 4 Hours; Audience: General

This introductory training in project management will help you deliver smarter solutions on time and within budget. Designed to help you keep projects on track even in the toughest, most unpredictable times, this course includes information regarding creating a project plan, assessing project risk, managing multiple projects, managing enterprise-wide initiatives, scheduling, controlling, managing, and measuring project outcomes

New!!! OD: Intro to Project Management- Online

Offered: On Demand; Duration: Self-paced; Audience: General

This ONLINE version of Intro to Project Management provides you with the same information as the original on-sight Intro to Project Management course. Thanks to the new online format participants are provided with the ease and convenience of being able to navigate the entire course at their own discretion. Online Training Specialist Rhonda Partney-Wakelyn along with other project management specialists, will provide participants with valuable information regarding how to design, develop, and manage projects. This online version of Introduction to Project Management includes information regarding creating a project plan, assessing project risk, managing multiple projects, managing enterprise-wide initiatives, scheduling, controlling, managing, and measuring project outcomes.

Leadership Bootcamp

Offered: Monthly; Duration:4 Hours; Audience: New Managers

This class is offered on a regular basis throughout the year. Topics include: Leadership Overview, UAMS Dynamics and Culture, UAMS Policies, Procedures, and Processes, Leadership Communication, and Leadership Development. All new supervisors, managers, directors, and other leaders are required to complete this course within the first 3 months in their role.

Leadership Institute

The UAMS Leadership Institute, for director level leaders, will develop executive leadership competencies in order to help leaders reach their full potential.  This 10-month leadership program will combine leadership best practices with a leadership project that will impact the UAMS mission. 

Leadership Academy

Leadership Academy is for new and experienced leaders who want to explore five fundamental practices that lead to extraordinary leadership achievements.  This 8-month leadership program will combine theory, professional application, and best practices.

New!!! OD: Professionalism and Its Impact on Office Culture

Offered: Monthly; Duration: 2 Hours; Audience: General

Professionalism is expected of everyone that we work with on a daily basis. But are these expectations being met? We will examine influential factors affecting your team’s office culture. This session will include topics such as collaboration, time management, employee conflict, and client-centered communication, among others. Tips and key strategies for promoting a healthy office culture will be discussed.

New!!! OD: Social Media & Professional Networking

Offered: Quarterly; Duration: 2 Hours; Audience: General

Social media isn’t just for our kids or our personal use. Numerous professional organizations are now adopting and utilizing social media as an effective communication and networking tool. This course examines the appropriate use of social media in a professional environment such as UAMS. We will examine the various social media options that are available as well as discuss appropriate measures for incorporating these tools such as professional chat rooms, networking, and recruitment possibilities.

New!!! SQL (Structured Query Language): Simple Database Queries

Offered: Bi-Monthly; Duration: Two Hours; Audience: General

So you are working in a database such as Access and you want to run a query in  effort to find information? SQL: Simple Database Queries will provide you with the information that you need to learn how to run queries in most major database programs.

New!!! OD: Team Diversity

Offered: Quarterly, Duration: 2 Hours; Audience: General

We each have different work styles and strengths that we bring to our team.  This training will examine four different work personality styles, the strengths of each, and the communication preferences for each.   Awareness for the need of and respect for all work personality styles will be examined

New!!! OD: Team Foundations

Offered: Quarterly; Duration: 2 Hours; Audience: General

There are certain foundations that are needed for team success.  This training will examine five foundations of teams and how to prevent a breakdown of these foundations.  This is a great eye-opener to see which areas are strong and which areas need improvement.

New!!! OD: The Manager’s Guide to HR (Online)

Offered: Online; Duration: Self-Paced; Audience: Managers

The new MGHR Online will provide participants with the information needed to enact UAMS’ most common human resource practices and procedures. The course will be facilitated by various HR representatives presenting information on such topics as Recruiting, Compensation, Leave Policies, Employee Services, Employee Assistance Program, Workers Compensation and Progressive Discipline. It is recommended for new supervisors, HR managers, and those wanting a refresher on these important HR topics. Additionally, the new Online format will be more convenient and accessible for busy UAMS professionals who wish to have access to various HR topics when they need it.

New!!! OD: Truth, Lies, & Statistics: What the Survey Results Really Mean

Are surveys an important part of your job? Do you need to know how to effectively interpret survey data results in effort to make educated and
informed analyses? This class will show you how to make logical interpretations of the data results from your surveys.


For more information please contact:

Katie Swearingen, Director

HR-Organizational Development  


Office: (501) 296-1837

You may also contact:

Deborah A Johnson, Staff Education


Phone: (501) 686-6098

Or click on this link to the Staff Education website to visit the department’s webpage.