It’s that time of year again! Complete the wellness “2 step” between July 1 and Sept. 30, 2017 to receive your 2018 reward.
Click on the questions below to read the answer.
Got a question you don’t see answered here? Contact Human Resources at 501-686-5650 or AskHR@uams.edu. Or contact Onlife Health toll-free at 1-877-369-0285.
Wellness programs are intended to support you to achieve and maintain your good health and lifestyle. Being well is good for you and good for the University. You maintain or improve the quality of your life. Then with healthier employees, the University hopes to reduce cost increases in the health plan and manage expenses in other benefit areas such as sick days and disability claims.
The wellness program is designed to provide you with FREE information and resources you can use to improve and maintain your health. The program offers: a health assessment that includes individual reports and specific wellness recommendations; on-line health information; health and exercise tracking; access to health coaches to assist you in meeting your goals; and access to health improvement programs. Participation in the program rewards you with a reduced Out of Pocket Maximum (OOP max) for the health plan.
You don’t have to! Submitting this information is completely voluntary. If you don’t want to take the health assessment or participate in biometric screenings, you do not have to do anything. But remember, if you want the wellness reward of the OOP max reduction, then you are required to follow the program steps. The Wellness Program is designed to reward and motivate you to achieve and maintain a healthy lifestyle, but participating in the incentive is complete voluntary. You can continue your enrollment in health insurance through the University without participating in the wellness program.
Yes. The incentive is a reduction in your 2018 maximum OOP max expense in the health plan. Employees who complete the required wellness steps will have a medical OOP maximum which is $1,400 less than the OOP max for those who don’t complete the program. For employees who cover their spouse and/or children, OOP costs may be reduced by as much as $2,800.
The “OOP max” is the most you pay during the calendar year before the health plan starts to pay 100% for covered health expenses. The OOP max includes the deductible, coinsurance and copayments you pay for covered health plan services.
First, you are to be commended for being healthy. But the need for health care can be unpredictable. Accidents happen. Unexpected diagnoses occur. Protect yourself by completing the wellness program. What you do this year will impact your medical benefits next year. Think of your completion of these wellness steps as a safety net for your future medical costs.
There is no pass or fail. The purpose of the screening is to capture your biometric information as of that date. We simply want you to participate in the wellness program and know your numbers. You will receive the reward regardless of your current health status, as long as you complete the required steps.
Onlife Health is a comprehensive wellness solutions company that works with large employers and health plans nationwide. Onlife is the vendor selected by the University of Arkansas System to administer the wellness program. Onlife provides the online Health Assessment tool, coordinates the screening services, offers online and telephonic coaching, and provides fully HIPAA-compliant data management and reporting. Onlife analyzes the answers you provide in the health assessment and provides you with a health risk report. Onlife will also notify UMR if your online health assessment indicates that participation in the healthy heart, diabetes or similar disease management program could be of value — including potential cost savings — to you.
Onlife also produces aggregated summary reports on participation levels, common health conditions and areas of wellness improvement interest which is used in developing education programs and wellness events at each campus. In reporting, Onlife never provides the University with individually identifiable information.
Participating is easy. There are two basic steps: (1) “get your numbers” at a health screening conducted by UAMS Employee Health, or as an alternative through your personal physician, and (2) complete the Onlife Health Assessment at www.onlifehealth.com. If you currently use tobacco products, you also must complete a third step: (3) enroll in a Tobacco Cessation Program by Nov. 17, 2017.
Just bring your employee ID badge. The UAMS Employee Health Office will conduct the screenings. They will give you a written report of your numbers. You can refer to this when you log into Onlife to do your health assessment, although it is not necessary to have it on hand.
Fasting is recommended but not required. You will be asked for the last time you ate so this can be recorded and taken into consideration.
The actual screening takes about 20-30 minutes and includes a finger prick. A saliva sample/mouth swab will NOT be part of the screening this year, as the nicotine test has been removed. Data collected are: height, weight, body mass index, waist circumference, blood pressure, pulse, cholesterol (HDL, LDL and total), triglycerides, and blood sugar (glucose). You may want to allow more time in case there is a line as screenings are done on a drop-in, first-come-first-served basis.
Because the program is voluntary, that is entirely your decision. Agreeing to work to achieve and/or maintain your good health — including engagement in a smoking cessation program — is part of the wellness program. But if you choose not to accept the Tobacco pledge, you are not eligible to receive the wellness reward.
You can use an alternative cessation program and still qualify for the wellness reward. If you self-report tobacco use in the Health Assessment, you will receive a letter from Onlife which will include information on cessation program enrollment. Simply complete and return the alternative program form provided with that letter by the 11-17-2017 deadline and you will be credited with cessation program enrollment.
Yes. Both the Freedom from Smoking Support Group and the Clinic-based Smoking Cessation Program at UAMS qualify for the wellness reward. The website for these programs where you can find more information is http://cancer.uams.edu/smoking-cessation.
Yes. First, call your in-network primary care physician (PCP) to make an “annual wellness” appointment. Then log into www.onlife.com to print the Alternative Physician Screen Form. You must take that form with you to your appointment. After your doctor fills it out, you must send it to the address shown on the form by September 30.
No. “Physicals” and “wellness exams” are covered under our plan at zero member cost, one per year. But if you already had your physical this year, you can get another wellness exam between July 1 and Sept 30 and the claim will be processed at $0 member cost. Be sure you go to a PCP that’s in our network.
You can either do the screening or have your PCP provide those numbers on the Alternative Physician Screening Form. Lab work and “numbers” taken May 1 through September 30, 2017 can be used. However, you cannot self-report this information. You’ll need to get your PCP to fill out the form. It is likely that your PCP’s office won’t be able to fill it out on the spot, so you’ll need to contact your PCP’s office regarding their process. That form must be sent (by U.S. mail, email or fax) to the address shown at the bottom of the form and received by September 30. We recommend you have your PCP office give you the form after they complete it, then you send it in so that you are assured this step is completed. Try to email the form if you can. The email address is secure and you will get a confirmation email that it was received.
No, you don’t have to do them in that order. If you do the health assessment first and don’t know your numbers, you can simply enter “I don’t know” at those prompts. Your screening numbers will later be uploaded by UAMS Employee Health. You don’t have to log back into Onlife later to change “I don’t know” with your numbers… it will be taken care of for you (see next question).
UAMS Employee Health staff will enter the data into a secure UAMS database where it will be stored, using HIPAA privacy measures, until it is imported to Onlife Health. This data will be sent to Onlife by mid October. Security measures will be strictly followed to ensure the data is protected. Once the data is imported into Onlife’s system, it will be in each individual’s record at Onlife.
No, you do not. Your screening data will be entered for you. It is not necessary for you to enter your screening results on the Onlife Health website.
However, if you have the information from your screening with you, you can enter it in the Health Assessment when asked to enter your Height, Weight, Blood Pressure, Cholesterol, Glucose and Triglycerides. If you don’t have the data, that’s okay – you can select the “I don’t know” button.
If you have already completed the Health Assessment, you don’t have to worry about entering your screening data yourself on the Onlife Health website. It will be entered for you by the middle of October.
Yes, once the data is loaded into the Onlife Health system, your coach will be able to see your screening results.
Check with your supervisor to see if a computer is available in your work area. You may also use the public computers in the Library (Ed 2, 1st floor) and the computers in our Human Resources Assessment Center (Barton, 1st floor). Completing the health assessment and the two pledges is a critical step in the process. If you’re not able to get the assistance you need, contact Human Resources/Employee Services at 501-686-5650.
Yes. The free “Always On Wellness” app works with both iPhone and Android devices.
Returning Users-follow these steps if you have already created your wellness profile at www.onlifehealth.com
- Download the Always On Wellness app from the App Store
- Once the app is downloaded and opened up on the mobile device, you will enter the username and password previously created on the portal. *Once the app has been downloaded and registered on the primary mobile device, it can be downloaded to additional compatible mobile devices. Search “AlwaysOn Wellness” in the App Store or Google Play.
- Create a 4 digit pin that is used each time you open the app.
New Users: You can register your wellness account directly through the AlwaysOn Wellness mobile app.
- Download the Always On Wellness app from the App Store.
- Enter the required information and click “go.”
- Create a username and password that is used for both the app and the wellness portal. Enter your phone number and accept the Terms & Conditions.
- Create a 4 digit pin that is used each time you open the app.
The Onlife screens will prompt you to answer all the questions. When you answer the questions about tobacco use, you’ll be prompted to take the pledge regarding a tobacco and nicotine-free lifestyle.
When you sign into your Onlife dashboard you will see a tile in the top left that is labeled Health Assessment. There will be a percentage shown there that indicates your progress and/or completion of the Health Assessment. If you see 100%, you know you have successfully completed it. If the percentage is less than 100%, that will indicate that you need to go back into the Health Assessment and finish answering all the questions.
There may be issues with your settings or internet browser. Call Onlife at 1-877-369-0285.
No. The requirement to complete the required steps in order to receive the reward of a lower OOP max in 2017 only applies to you, the employee who carries the medical insurance plan. It does not apply to spouses, even if your covered spouse also works at UAMS. Your covered family members are not eligible for the free biometric screening. But keep in mind that they should still get an annual physical/wellness visit each year, covered in full under our plan at zero member cost.
Even though spouses are not part of the annual wellness program, they are encouraged to utilize the free wellness services offered by Onlife. Keep in mind that the reward – the potential savings from a lower OOP maximum — is tied to your completion of the wellness program. Whatever you do, or don’t do, will determine benefits for your entire family next year.
No. This wellness program only applies to employees who are enrolled in the UA medical plan as of July 31, 2017. This means employees who start work in July, but who won’t have coverage take effect until August 1, are not required to do this. They and other new employees whose coverage starts on or after August 1 will complete the wellness actions next year, in the summer of 2018, as first-timers. But we encourage all covered employees and their spouses to be well, therefore new employees enrolled in our medical plan can certainly use Onlife’s services.
No, the reward is tied to your participation in the wellness program. You, the employee, must complete the requirements in order for the lower OOP max to be applied to your covered family members.
Yes, UAMS employees who work on the ACH campus will be able to get their screenings on-site. Please refer to the schedule. Make sure you get your screening from UAMS Employee Health. ACH could hold wellness screenings for their employees at the same time as UAMS, so it may be confusing. You can only get your screening through the UAMS program, which is different than the program for ACH employees.
Yes. The wellness program applies to all employees enrolled in the UA medical insurance plan.
Yes, you are “on the clock” if you remain at your work site to get your biometric screening. It is also considered work time when you use a work computer to log into Onlife and complete the health assessment.
However, if you plan to visit your PCP’s office to get your numbers, you will need to request sick leave to cover your time away from work. We realize that this may be the only option for our employees who work off the main campus, as Employee Health is not able to visit every work site throughout the state. Keep in mind, though, that the AHEC clinics will be conducting screenings.
Yes, check the schedule for screening dates at the AHEC clinics located in these cities: Magnolia, Texarkana, Helena, Ft. Smith, Pine Bluff, Jonesboro, Springdale and Fayetteville.
Yes. Log into Onlife and click on “My Events” to see a schedule of screenings at the other UA campuses. Appointments are required for these screenings, so after you find the location that’s convenient to you, be sure to schedule a time for your screening. Be sure to bring your UMR insurance card with you.
No. Participation is completely voluntary. You don’t have to participate in the wellness program. You can continue in health insurance through the University without participating in the wellness program.
We want to reward employees for participating in the wellness program, the reward being a potential savings in the OOP max. Having the option to lower the OOP max by $1,400 for an individual, $2,800 for the family, is a significant incentive for those anticipating a hospital stay or procedure in 2017.
The University is committed to protecting and securing your personal health information at all times. Onlife complies with strict federal and state regulations, including the Health Insurance Portability and Accountability Act (HIPAA) to ensure your information remains private and secure.
Your screening data will not be maintained by UAMS and will not appear in your “MyChart” UAMS medical record.
The wellness program is available to all University of Arkansas System campuses. It is not exclusive to UAMS and the individual information collected in the biometric screening can’t be used by UAMS. The information collected in your screening will be used only by Onlife in generating your health risk assessment report and Onlife will share some of the information with UMR to support outreach to participants who may benefit from participation in disease management programs. By contract with the UA System and by practice, Onlife and UMR are not allowed to share any participant information with other parties or to use the information for research, marketing or other purposes. And after transmitting the biometric information to Onlife, UAMS is not allowed to retain the biometric information for any other uses. The program is fully compliant with all HIPAA privacy laws and the University does not receive any individually identifiable reporting from the wellness program.
No. Your employer or human resources department will not have access to the information you provided through the online health assessment or wellness screening, and will not receive any individually identifiable information on your health assessment or screening.
No. The free “get your numbers” biometric screenings conducted by UAMS Employee Health are only for employees who are enrolled in the University of Arkansas medical insurance plan as the primary policy holder. Employees who have other insurance are not eligible. UAMS students with student insurance are not eligible. Spouses who also work at UAMS but are covered as a dependent are not eligible.
No, your screening results will not affect the premiums you pay. Our wellness plan is “activities based,” meaning your participation is what drives the reward of a lower OOP max in 2018. Our current focus is pretty simple… to increase employee awareness of and participation in the wellness program. After all, isn’t wellness what UAMS is about?
No. Only the primary employee member, the one whose name the policy is under, needs to complete the screening and of course go on to complete the health assessment on Onlife’s website. If the spouse also works at UAMS but is covered as a dependent, s/he does not participate.
No. Former employees who were eligible to keep their UA health coverage as a retiree or under COBRA are not eligible to participate. They will be subject to the normal, higher OOP max in 2018.
Participation is completely voluntary. You don’t have to participate in the wellness program. You can continue in health insurance through the University without participating in the wellness program.
No. If you choose to participate you will receive the wellness incentive for everyone who is enrolled as your dependent.