UAMS.EDU

Employee Development Courses

Our department collaborates with Development Dimensions International (DDi) to develop interpersonal and leadership skills through hands-on behavior modeling and practice.

DDi’s forty plus years of research has proven the ability to increase employee engagement, productivity, and quality of work and decreased turnover. OD consultants, certified in facilitating this platform of courses, offer the following:

 

Coaching for Peak Performance

Whether leaders are guiding people toward success in new or challenging situations or helping people improve or enhance their work performance, their ability to coach and provide feedback makes the differences between mediocre and high performance. By helping learners understand the importance of three coaching techniques and how to effectively handle both proactive and reactive coaching discussions, this course helps leaders have more effective and efficient coaching discussions.

Fostering Innovation

This course provides a practical approach, tools, and techniques to help employees and their teams think differently about how they work and to help them generate new ideas that add value to your organization and your customers. Participants also learn what they can say and do to foster innovation with their teams.

 

Embracing Change

This course focuses on the role of individual performers in implementing change in the workplace. Participants discover their Change IQ, learn about the phases of change that many people experience and are introduced to best practices that will enable them to tackle and overcome the new business challenges of today and tomorrow.

 

Valuing Differences

Valuing Differences gives people effective skills and tools for exploring others’ unique perspectives, understanding and leveraging people’s inherent differences, challenging devaluing behavior, and creating an environment in which people’s differences are respected and utilized.

 

Building and Sustaining Trust

This course introduces the Trust Builders, actions we can take to build and sustain trusting relationships, as well as common Trust Breakers that can quickly erode or break trust. Applying these skills to build trusting relationships enables people to take risks, identify and solve problems, and collaborate to achieve results.

 

Navigating Beyond Conflict

In this course, individuals learn how to recognize the warning signs of conflict and take action to prevent situations from escalating or to work out the conflict if it does escalate. This allows them to mitigate any negative impact, thus reducing the cost of conflict and improving results.

 

Taking the H.E.A.T.

This course uses a set of best practices to turn difficult customer situations into positive interactions. Participants will identify the differences between two types of customers—”walkers” and “talkers”—and explain the importance of encouraging walkers to talk about their dissatisfaction.

 

High Performing Teams

This course will enhance team effectiveness and maximize not only performance, but also impact on the organization as a whole. Participants learn the personal, interpersonal, and business advantages of working together as a unit and are introduced to a set of best practices for optimal results.

Register for these courses by searching the course title in the search icon in the My Compass System.

Please contact  OrganizationalDevelopment@uams.edu for more information.